I'm emailing this remark for you to make sure that AA may well superior have the ability to motivate staff members to get extra courteous when factors go Improper.Buyer service may make this kind of difference for the people utilizing your service.
We landed in time and were being very pleased which the journey was sleek and painless. As soon as we designed it to baggage assert, the carousal stopped and about one/2 with the travellers been given their bags. There were so Many people watching for our luggage. A number of of us went to the AA to elucidate which they required to do one thing.
On December 25, My 3 sons And that i had a flight from Cleveland to Phoenix which was to go away at seven:50 by using a stop in Charlotte NC. At about three or four pm to the day of our departure, American Airways delayed our flight which might make us pass up our relationship in Charlotte which had no other flights out to Phoenix that working day OR the following! And why the delay? No explanation. So with none help from an AA representative..(Pretty much like it absolutely was our fault) we uncovered A different flight by means of Dallas…which left in an hour or so as well as a half. We designed it to your airport but with yet another rude AA consultant, (I recognized it absolutely was hectic with the vacations and all) I had been assured that I could get my bag in Dallas considering the fact that we now had to spend the evening there. I questioned him with regard to the tag that looked like it was checked to Phoenix and he claimed curtly, you’ll just select it up in Dallas and recheck it in the morning. Very well the bag didn't allow it to be to the conveyer in Dallas. Once i questioned A different consultant about this, he said it had been in a big place and it absolutely was heading out whenever we still left each morning. I informed him I required it for my hotel remain, and he advised me it would get four several hours to acquire it. Ok…nevermind…I’ll be again in this article in 4 hrs!!! So I still left for the Dallas hotel without the need of my luggage.. Obtained on our flight the following early morning and took off in time.
I'm a 100% disabled veteran that has saved her income for around 16 months having to pay in a holiday club to go on a cruise from PR round vacation to the Caribbean with my son who I wont be looking at for years thanks to a task he made a decision to choose. I purchased a airplane reservation when US Airways was in organization but an individual in the company set it as many as just take my flights and to steal my cash. They switched it out to American Airlines However they changed the six digit document locator three times. It must not have adjusted but only two times plus they moved it from NYC to PHL. They did this due to the fact the one that ruined my cruise is from PHL. Bronwyn Westraad is supposedly an worker of Disney Cruise Line and she provides a cellular phone. She lied to Absolutely everyone and said that I experienced a discussion together with her. I just explained to her on voice mail to simply call me mainly because a person explained that they were being cancelling my cruise. they gave no cause. I'm fifty five several years aged and I've a hard and fast cash flow. They canceled my cruise without having a reason. They didn’t like that I discussed that it had been far too unsafe to try and achieve Grenada on 1/twelve leaving on one/10 you must visit quick and also you cant do it And so the captain checked out the mapping I Assemble as they modified the itinerary so which the ship goes to Barbados to start with and afterwards to Grenada.
continue to absolutely nothing on flight 1583. Tend not to comprehend lack of communication. Am now noticing I am not likely to produce link in Miami at 10am
The woman who was helping me having a wheel chair experienced no familiarity with the DWF airport alone. When she could not choose me into the boarding gate she left me on just how.
Ps I also mailed a complaint to AA by means of their wed web page and made an effort to resolve this challenge And that i under no circumstances received a response. Just A further fictitious activity provided you by American
There was no gate All set for us and we waited a hour before 1 was ready. Which was not what we expected.
I'll start off by expressing that I have experienced the worst flight working day with regards to the airline. Initial I had been delayed about an hour due to “weather conditions”, when it was Sunlight shining with the departure and arrival airport. Second, I was moved to a 3rd flight due to my hold off I missed my relationship by 2 minutes. 3rd, when boarded around the 3rd flight, we sat in the gate for two hours because of “weather” all over again. After they deplaned that flight, due to expected 2 hour extended delay, I acquired moved to some fourth flight.
I've also penned about my baggage becoming scraped up and ruined…. I really feel just as if I am because of some payment, as well as a refund of $fifty for my travel…. I'm a individual Girl, but I do hope an individual contacts me quickly concerning this….
Hello, I needed to transform this reservation, I booked this flight, I purchased insurance coverage, I’m needing to go check that visit my mother that has terminal brain cancer, I’ve been traveling American The complete time and energy to get to view her. I have been receiving insurance policy each time, which time, My partner is snowed in and might’t occur household in time for you to glance just after my Young ones so I can depart. I are around the telephone now for more than 1 hour seeking to alter or get something heading with my flight with Definitely no achievements along with the journey insurance plan you deliver and advertise as will not cover this sort of excursion change unexpected emergency (!
On landing in Roatan on Feb 14, I acquired a piece of my luggage was still in Miami and they would have it about the plane on the subsequent flight from Miami to Roatan, the subsequent Saturday!
I scheduled our relatives trip to Cancun through Orbitz (there have been 5 of us). Whilst sitting down for the gate in Pittsburgh, PA I made a decision to solution the desk to inquire about upgrading my spouse and I to first-class. I had been shocked to find out that “my ticket” disallowed me to enhance, and wasn’t supplied a rationale and was informed it doesn't matter what cost I used to be willing to pay I couldn’t enhance. What was shocking is the fact that there wound up currently being 6 unused first class seats out there. Exact thing took place on the best way again from Cancun to Pittsburgh. Straight by way of flight equally ways with only two seats in top notch being used on just how back again.
Flt 1999 from FLL on11-22-15 was a large number. Was delayed for the reason that all baggage was not loaded as a result of rain,then the baggage was loaded improperly, we taxied again into the terminal, mounted the baggage then we needed fuel because we were delayed. We waited for someone to come back to unlock the gas tank(that process) for a minimum of forty mins.